Refund & Return Policy

Effective Date: 6 January 2026

Company Name: Wafani Limited

Website:www.wafani.com

At Wafani, your satisfaction is important to us. If you are not completely happy with your purchase, we aim to make the return and refund process simple, fair, and transparent.

1. Return Window & Eligibility

You have 14 days from the date you receive your item to request a return under our standard policy and UK/EU statutory cancellation rights.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • Items must be in their original packaging with all tags attached.
  • Proof of purchase (order number or purchase receipt) is required.

2. Non-Returnable & Hygiene Excluded Items

For safety, hygiene, and regulatory reasons, the following items cannot be returned unless they arrive damaged or faulty:

  • Opened or used cosmetics, skincare, and fragrances
  • Personal care items, intimate apparel, or hygiene-sensitive products
  • Custom-made or personalized products
  • Perishable items
  • Gift cards

3. Return Shipping Costs & Labels

  • Defective, Damaged, or Incorrect Items: If your order arrives damaged, faulty, or incorrect, Wafani will cover all return shipping costs and provide a pre-paid return label via email.
  • Customer Remorse / Standard Returns: If you are returning an item due to a change of mind, incorrect size, or preference, you are responsible for paying return shipping costs.
  • Restocking Fees: We do not charge any restocking fees.

4. How to Start a Return

  1. Email Us: Contact our support team at contact@wafani.com within 14 days of receiving your order. Include your order number and reason for return.
  2. Receive Return Authorization: Our team will provide instructions and the return destination details.
  3. Dispatch Your Return: Pack the item securely and ship it back. We strongly recommend using a tracked carrier service.

5. Refunds & Processing Times

  • Inspection: Once received and inspected at our fulfillment center, we will email you to confirm receipt and approval status.
  • Processing: If approved, your refund will be processed back to your original payment method within 5–10 business days.
  • Original Shipping Costs: Standard shipping charges (£4.95 baseline) are non-refundable unless the return is due to our error (damaged/faulty items).

6. Exchanges & Replacement

  • Damaged or Faulty Items: Notify us within 48 hours of delivery with photo evidence to receive a free replacement or full refund.
  • Standard Exchanges: We do not offer direct exchanges for change-of-mind items. Please return the item for a refund and place a new order on www.wafani.com.

7. EU & UK Consumer Cancellation Rights

Under Consumer Contracts Regulations, UK and EU customers have the right to cancel their contract within 14 days of receiving goods without giving a reason. Exclusions apply to sealed hygiene or cosmetic goods once unsealed.

8. Contact Information

  • Company Name: Wafani Limited
  • Email: contact@wafani.com
  • Phone: +44 (0) 20 3724 4841
  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT) | Saturday, 10:00 AM – 4:00 PM (GMT)
  • Returns & Registered Address:
    Wafani Limited
    4 Whitfield House, 2–10 Salisbury Street
    London, United Kingdom
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