Refund & Return Policy

Effective Date: 6 January 2026
Company Name: Wafani Limited
Website: www.wafani.com

At Wafani, customer satisfaction is important to us. If you are not completely happy with your purchase, we aim to make the return and refund process simple, fair, and transparent.

1. Return Window & Eligibility

  • Return Window: You have 14 calendar days from the date you receive your item to request a return under our standard policy and UK statutory cancellation rights.
  • Product Condition: Items must be returned in New condition—unused, unworn, and in the same condition as received, with all original tags attached and original packaging intact.
  • Proof of Purchase: An order number or purchase receipt is required for all returns.

2. Non-Returnable & Excluded Items

For safety, hygiene, and regulatory reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Opened or used cosmetics, skincare, and fragrances.
  • Personal care items, intimate apparel, or hygiene-sensitive products once unsealed.
  • Custom-made or personalized products.
  • Perishable items.
  • Gift cards.

3. Return Shipping Costs & Labels

  • Defective, Damaged, or Wafani Error: If your order arrives damaged, defective, or we sent an incorrect item, Wafani covers all return shipping costs and will provide a FREE pre-paid return label via email.
  • Customer Remorse / Change of Mind: If you are returning an item due to a change of mind, preference, or ordering the wrong size, you are responsible for paying the return shipping costs.
  • Restocking Fees: We do not charge any restocking fees (£0.00).

4. How to Start a Return

  1. Email Us: Contact our support team at contact@wafani.com within 14 days of receiving your order with your order number and reason for return.
  2. Receive Return Instructions: Our team will review your request and provide return details (including a free pre-paid label if the return is due to a damaged/incorrect item).
  3. Dispatch Your Return:
    • By Post / Courier: Pack the item securely and send it back to our return address using a tracked shipping service.
    • In-Store Drop-off: You may also drop off your return in person at our London store address during customer support hours.

5. Refunds & Processing Times

  • Inspection: Once your returned item is received and inspected at our fulfillment center, we will notify you of the approval status via email.
  • Refund Processing Time: Approved refunds will be issued back to your original payment method within 14 calendar days of receiving your returned item.

6. Exchanges

We do not offer direct exchanges for change-of-mind items. If you require a different size or item, please return your original item for a refund and place a new order on www.wafani.com. (For damaged or defective items, we will dispatch a replacement immediately at no extra charge).

7. EU & UK Consumer Cancellation Rights

Under the Consumer Contracts Regulations, UK and EU customers have the right to cancel their contract within 14 days of receiving goods without giving a reason. Exclusions apply to sealed hygiene, personal care, or cosmetic goods once unsealed.

8. Customer Support & Returns Address

  • Company Name: Wafani Limited
  • Email: contact@wafani.com
  • Phone: +44 (0) 20 3724 4841
  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT) | Saturday, 10:00 AM – 4:00 PM (GMT)
  • Returns & Registered Address:
    Wafani Limited
    4 Whitfield House, 2–10 Salisbury Street
    London, United Kingdom

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