Terms and Conditions

Effective Date: 6 January 2026

Company Name: Wafani Limited

Company Registration Number: 07954123 (Registered in England and Wales)

Website:www.wafani.com

Welcome to Wafani.com. These Terms and Conditions (“Terms”) apply to your access to and use of the website operated by Wafani Limited (“we”, “our”, “us”). By browsing or using our Site and purchasing products from our store, you agree to comply with these Terms. Please read them carefully.

1. Agreement to Terms

By using Wafani.com (the “Site”) and purchasing products from us, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you should not use our Site.

2. Account Registration & Guest Checkout

You may make purchases either by registering an account with us or by using our guest checkout service. When registering an account or making a purchase, you agree to:

  • Provide accurate, current, and complete information.
  • Maintain the confidentiality of your account credentials (if applicable).
  • Notify us immediately of any unauthorized access or use of your account.

You are responsible for all activities that occur under your account credentials.

3. Products and Services

We make every effort to ensure that products on Wafani.com are accurately described and priced. However, we cannot guarantee that all descriptions, prices, or availability details are completely error-free. We reserve the right to correct any errors and update product details at any time without prior notice.

  • Product Availability: All orders are subject to product availability. We reserve the right to limit order quantities.
  • Product Representations: While we aim for high accuracy in displaying product images, actual products may differ slightly due to lighting, photography, or screen settings.

4. Pricing, Payments & Promotional Offers

  • Pricing: All prices are listed in GBP (£) and include VAT where applicable.
  • Payment Methods: We accept major credit/debit cards, PayPal, and other authorized third-party payment options specified at checkout.
  • Security: Payment transactions are securely processed using SSL/TLS encryption. We do not store full payment card details on our servers.
  • Promotional Codes & Stacking Rules: Promotional codes and vouchers must be used in accordance with their specific terms. Unless explicitly stated otherwise:
    • Only one (1) discount code or promotional offer may be applied per transaction.
    • Discount codes cannot be combined with existing sale discounts or stacked.
    • Free promotional gifts are subject to stock availability on a first-come, first-served basis.

Wafani Limited reserves the right to cancel orders or adjust pricing where discount codes have been misapplied or automated system errors occur.

5. Order Process & Contract Formation

  • Placing an Order: When you place an order, you make an offer to purchase the items in your cart. We will send an automated order receipt confirmation via email.
  • Contract Acceptance: Your order is accepted, and a legally binding contract is formed, only when we send you an explicit Dispatch Confirmation email containing tracking information.
  • Order Cancellation by Us: We reserve the right to cancel an order prior to dispatch due to stock unavailability, pricing errors, or payment verification issues.

6. Shipping and Delivery

  • Rates & Thresholds: We offer Free Standard UK Delivery on orders over £30.00. For orders under £30.00, standard delivery starts from a flat rate baseline of £4.95.
  • Carrier & Transit Times: Standard UK delivery typically takes 6–10 working days.
  • Order Cut-Off: Orders placed before 2:00 PM GMT (Mon–Sat) are processed for same-day dispatch.
  • International Duties: For international shipments, customs fees, local taxes, and clearance charges remain the sole responsibility of the customer.

For full operational details, please refer to our dedicated Delivery Policy.

7. Right to Cancel, Returns & Refunds

  • Statutory Cancellation Right: Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
  • Condition of Returned Goods: Returned items must be unused, in original condition, and sent back in original packaging.
  • Hygiene Exclusions: Open cosmetics, personal care products, intimate apparel, and custom items are excluded from returns unless faulty.
  • Return Shipping Costs: Customers cover return postage for change-of-mind returns. Wafani Limited covers return shipping for defective, damaged, or incorrect items.
  • Refund Processing: Once your return is received and inspected, approved refunds are processed to your original payment method within 5–10 business days.

For step-by-step instructions, please view our full Refund & Return Policy.

8. User-Generated Content & Reviews

By submitting product reviews, comments, testimonials, or media content to Wafani.com, you grant Wafani Limited a non-exclusive, royalty-free, perpetual, and sublicensable right to publish, reproduce, modify, adapt, translate, and display such content across our platforms globally. You represent and warrant that all submitted content is accurate, non-defamatory, and does not violate any third-party intellectual property or privacy rights.

9. Intellectual Property

All content on Wafani.com—including text, graphics, logos, product design images, and trademarks—is the property of Wafani Limited or its licensors. Reproduction, distribution, or commercial exploitation without prior written consent is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by UK law, Wafani Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.

We are not responsible for:

  • Losses not caused by our breach or negligence.
  • Technical outages, server disruptions, or delays beyond our direct control.
  • Business losses (such as lost profits, revenue, or data).

11. Privacy and Data Protection

Your personal data is handled in strict compliance with the UK GDPR and Data Protection Act 2018. Please review our Privacy Policy for details on how we process your information.

12. User Conduct

You agree not to misuse the Site, attempt unauthorized server access, transmit malware/viruses, or use the Site for fraudulent or unlawful purposes. Accounts exhibiting fraudulent behavior will be terminated immediately.

13. Third-Party Links

Our Site may contain links to external third-party websites. These links are provided for convenience only; we do not control or endorse external content.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, labor strikes, carrier network outages, public health emergencies, or severe weather conditions.

15. Amendments to Terms

We reserve the right to update, revise, or modify these Terms at any time. Any changes will be published on this page with an updated “Effective Date”. Your continued use of the Site following any changes indicates your acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any legal disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

  • Company Name: Wafani Limited (Reg. 07954123 England and Wales)
  • Email: contact@wafani.com
  • Phone: +44 (0) 20 3724 4841
  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT) | Saturday, 10:00 AM – 4:00 PM (GMT)
  • Registered Office: 4 Whitfield House, 2–10 Salisbury Street, London, NW8 8AT, United Kingdom
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