Delivery Policy

Effective Date: 6 January 2026
Company Name: Wafani Limited
Website: www.wafani.com

At Wafani.com, we aim to provide a seamless and premium delivery experience. Whether you’re purchasing luxury accessories, the latest fragrances, or everyday essentials, we are dedicated to ensuring that your order arrives promptly and in perfect condition.

1. Delivery Options

We offer a variety of delivery options to cater to your needs. All deliveries are carried out with trusted carriers to ensure reliable service.

  • Standard Delivery (2–5 working days)
  • Express Delivery (1–2 working days)
  • Next Day Delivery (available for orders placed before 2PM
  • International Shipping (delivery times vary by location)

Please note that all delivery times are estimates and may vary depending on factors such as stock availability, customs processing (for international orders), and public holidays.

2. Delivery Charges

  • UK Delivery: Charges are calculated at checkout based on your location and selected delivery method.
  • International Delivery: We ship globally, with charges calculated at checkout depending on the destination. Duties and taxes for international shipments are the responsibility of the customer.
  • Free UK Delivery: We offer free standard delivery on all UK orders over £[Insert Amount].

3. Order Processing & Dispatch

Orders placed before 2 PM will typically be processed the same day. Any orders placed after this time will be processed on the next working day.

  • Orders are processed Monday to Friday (excluding public holidays).
  • You will receive an email confirmation when your order has been dispatched, along with a tracking number (if applicable).

4. Packaging

We take great care in packaging your items to ensure they arrive in perfect condition. All products are packaged securely and discreetly. In line with our commitment to sustainability, we use recyclable or biodegradable packaging wherever possible.

5. Delivery to Multiple Addresses

If you wish to have your order delivered to multiple addresses, you can choose to place separate orders for each address or contact our customer service team to assist you.

6. Missed Deliveries

If you’re unavailable to receive your delivery:

  • UK Orders: Carriers will typically leave a delivery notice and attempt to redeliver the next working day or take your package to a nearby collection point.
  • International Orders: Depending on the destination, the carrier may either leave a notice or hold the package at a local facility for pickup.

Please ensure that the delivery address provided is correct, as we cannot be held responsible for delivery delays or failed deliveries due to incorrect information.

7. International Deliveries

We offer international delivery to select countries. Delivery times and shipping charges will vary depending on the destination. Customs fees, import duties, and taxes are the responsibility of the customer.

Please be aware that some international deliveries may be subject to customs clearance procedures, which could cause delays.

8. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can track the status of your delivery using the carrier’s tracking page.

For any issues with tracking, please contact our customer service team for assistance.

9. Delivery Address

Please ensure that the delivery address is correct before completing your order. We cannot change the address once the order has been dispatched. Wafani.com cannot be held responsible for delivery delays, lost packages, or misdeliveries due to incorrect or incomplete address information.

10. Lost or Damaged Items

We take great care in ensuring your products are well-protected during transit. However, if your items arrive damaged or if your order is lost, please contact our customer service team immediately at [Insert Contact Email] so we can assist you in resolving the issue.

11. Returns and Refunds

If you are not completely satisfied with your order, our Returns and Refund Policy outlines how to return items for a full refund or exchange.

Customer Support

If you have any questions or need assistance with your delivery, our friendly customer service team is here to help.

  • Email: contact@wafani.com
  • Phone: 004402037244841
  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

At Wafani.com, we want your shopping experience to be as luxurious and hassle-free as possible. Our commitment to providing prompt and reliable delivery is just one of the many ways we strive to exceed your expectations.

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